Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

36 Hereford Road
London, W2 5AJ

Delivery & Returns

All of our delivery costs are based on size & weight and will be calculated at the checkout once you have placed your order. Please see below for a delivery cost guide for both UK and international destinations, please note that this is a guide and prices may vary slightly once at the checkout depending on the weight of your item. If you have any questions regarding delivery please contact us here.

We aim to post out each parcel either the same day the order is placed or the following working day to make sure you received your fertha goodies asap!

 

UK STANDARD DELIVERY

(Trackable delivery. Typically 2-3 working days delivery time. Available Monday - Friday.)

Less than 1kg : £3.55 

1kg - 2kg : £4.80

2kg - 5kg : £6.40

5kg - 10kg : £8.40

10kg - 25kg : £12.85

UK NEXT DAY DELIVERY

(Trackable delivery. Delivery next working day if ordered before 12pm previous working day. Available Monday - Saturday.)

0-25kg : £12.85

EUROPEAN STANDARD DELIVERY

EURO ZONE 1 (Austria, Belgium, France, Netherlands & Republic of Ireland)

(Trackable delivery. Typically 2-3 working days delivery time. Available Monday - Friday.)

0-30kg : £17.70

 

EURO ZONE 2 (Czech Republic, Denmark, Germany, Luxembourg, Poland, Portugal, Spain, Sweden & Italy)

(Trackable delivery. Typically 4-5 working days delivery time. Available Monday - Friday.)

0-30kg : £22.25

 

EURO ZONE 3 (Latvia, Lithuania & Romania)

(Trackable delivery. Typically 4-6 working days delivery time. Available Monday - Friday.)

0-30kg : £43.90

 

EURO ZONE 4 (Any other European countries not listed in zones 1, 2 or 3 above)

(Trackable delivery. Typically 2-3 working days delivery time. Available Monday - Friday.)

0-30kg £17.70

WORLDWIDE STANDARD DELIVERY

(Trackable delivery. Typically 5-7 working days delivery. Available Monday - Friday.)

 

WORLD ZONE 1

(North America, South America, Africa, the Middle East, the Far East and South East Asia)

WORLD ZONE 2

(Australia, China, Japan, Korea, New Zealand, Philippines & any other countries not listed in World zone 1)

RETURNS

Do you accept returns?

Yes, we accept returns which follow the below policy details. Please be aware that the buyer must pay for the return postage.

What is your return policy?

fertha offers a 14-day returns policy. The original postage cost & return postage cost is payable by the buyer and will not be refunded. In order to receive a full refund for a returned item you must follow the below policy points -

  • The returned item must be received by fertha within 14 days from the following day the buyer originally received the item.
  • The returned item must be in the same condition as it was received. It must be unworn, in salable condition with all original tags still in place and with no signs of damage since being in the possession of the customer. This includes any damage caused whilst trying on the garment even if the fertha tags are still attached.
  • A printed copy of the original invoice must be included with the returned item.
  • The item must be packaged in a secure and waterproof way.

Returned items will be inspected to make sure they meet the above requirements.

How do I return an item?

Once you have made sure that all points included in our returns policy above have been met, please post your return to the below address -

FAO fertha returns
Jade Galston
7 Kensington Park Gardens
London
W11 3HB

It is advised to post your return via a tracked mail service as if your item does not reach us and is untracked we will not be able to help track the missing item or offer you a refund. See our returns postage guide below.

What postal service should I use to return my item?

We recommend posting your return via a tracked mail service as if your item does not reach us and is untracked we will not be able to able to help track the missing item or offer you a refund.

Our recommended postal options are Hermes and Royal Mail (For Royal Mail suggested service would be either signed for or tracked postage. Tip If you are returning your item within plenty of time in the 14 day returns period and are using Royal Mail signed for  service you can send via second class signed for to make it cheaper for you).

Use the below links for more information on the suggested postal options

Royal Mail
Hermes

Why do I have to pay to return my item? Is there any way I can return it for free?

Unfortunately we are currently unable to offer a free postal return service. We would love to able to make it free for you to return an item like larger organisations, however at the moment it is sadly not feasible for us to offer this service free of charge. We hope to be able to offer this service free of charge in the future.

Have you received my return?

As soon as we have received your return you will receive a conformation email letting you know that we have received the return, and that you have or have not met all the return policy points as stated above.

If you have sent your return but have not received a conformation email within a reasonable amount of time from posting the item back, please contact us with all order details at retruns@fertha.com.

How long will it take to receive my refund following a successful return?

Once your return has been received and we have confirmed that all return policy details have been met then please allow 14 days to receive your full refund. Refunds will be made using the same bank details in which the item was originally purchased with.

Can I exchange my item?

Sorry but we do not offer an exchange service via fertha.com. If you have bought an item on fertha.com and wish to exchange it you will need to return the item following the above returns policy and purchase the new item separately.

 

 

// Paste summary block rotation code here